Legal
Privacy Policy
What information GLM 5.3 Online handles when you visit the site, create an account, buy credits or use the playground and API.
Last updated August 23, 2026
Information we collect
- Account information such as your name, email address, authentication provider and account settings.
- Service data such as requests, model responses, usage totals, generated API-key identifiers, error records and security logs.
- Billing records supplied by our payment provider, including transaction status and purchased plan or credit package. We do not need to store complete payment-card details.
- Technical information such as IP address, browser, device, referring page and timestamps used for security, diagnostics and aggregated analysis.
How we use information
We use information to provide the service, authenticate users, process purchases, meter credits, answer support requests, investigate errors, prevent abuse and comply with legal obligations. We may also use aggregated or de-identified service information to understand reliability and improve the product. We do not sell personal information.
AI requests and service providers
Prompts and related context must be transmitted to the model infrastructure needed to answer a request. Payment, authentication, email, database, hosting and analytics providers may process limited information for their contracted function. Do not submit secrets, regulated records or personal information unless you are authorized to do so and the service configuration is suitable for that data.
Retention, security and choices
We retain information for as long as it is reasonably needed to operate accounts, maintain transaction records, resolve disputes and protect the service. We use access controls, server-side secrets and other reasonable safeguards, but no online system can promise absolute security. You may contact us to ask about access, correction or deletion, subject to identity verification and any record we must retain by law.
Changes and international processing
Our providers may process information in countries other than your own. Applicable safeguards depend on the provider and location. We may update this policy when the product, providers or law changes; material revisions will be reflected by the updated date on this page.